Terms & Conditions

Brighton Gardening Services | Brighton Landscaping – Terms & Disclaimer

1. General Disclaimer

By booking a service with Brighton Gardening Services | Brighton Landscaping, you agree to the following terms and conditions. We take pride in delivering high-quality garden maintenance and minor landscaping services, but we encourage all clients to carry out their own due diligence before engaging our services.

2. Deposits & Payments

• A non-refundable deposit is required to secure all bookings. This deposit covers administrative costs and scheduling commitments.

• The remaining balance must be paid upon completion of the service unless otherwise agreed in writing.

• Failure to pay in full upon completion may result in additional charges and legal action.

3. Client Responsibilities & Due Diligence

• Clients are responsible for ensuring they have provided accurate information regarding the work required.

• It is the client’s responsibility to confirm that our services meet their specific needs before making a booking.

• Brighton Gardening Services | Brighton Landscaping shall not be liable for any misunderstandings arising from inaccurate or incomplete information provided by the client.

4. Underground Services & Waiver of Liability

• Clients must notify Brighton Gardening Services | Brighton Landscaping in writing of any known underground utilities or services, including but not limited to water pipes, gas lines, electrical cables, drainage systems, and broadband/phone lines prior to work commencing.

• If no written notification is provided, we shall assume there are no underground utilities present in the working area, and we will proceed with work at the client’s risk.

• Brighton Gardening Services | Brighton Landscaping, including its employees, subcontractors, and affiliates, shall not be held liable for any damage to underground utilities that were not explicitly disclosed in writing before work commenced.

• The client agrees to indemnify and hold harmless Brighton Gardening Services | Brighton Landscaping and its contractors from any claims, damages, repair costs, or legal liabilities arising from damage to underground services, except in cases of proven gross negligence.

• By agreeing to these terms, the client waives the right to pursue any legal action against Brighton Gardening Services | Brighton Landscaping, its employees, subcontractors, or representatives for any accidental damage or disruption caused to undisclosed underground utilities.

5. Service Limitations

• While we take every reasonable effort to deliver high-quality services, certain factors beyond our control (e.g. weather conditions, ground conditions, and pre-existing damage) may affect the outcome.

• We do not accept liability for unforeseen circumstances that may impact the work performed, including but not limited to plant health issues, pre-existing structural weaknesses, or previously undetected obstructions.

6. Cancellations & Rescheduling

• Clients must provide at least 48 hours’ notice to reschedule an appointment. Any cancellations made with less than 48 hours’ notice may result in a full charge for the scheduled work.

• Deposits remain non-refundable regardless of the reason for cancellation.

7. Liability & Indemnity

• Brighton Gardening Services | Brighton Landscaping shall not be liable for any indirect, incidental, or consequential damages resulting from our services.

• Clients agree to indemnify and hold harmless Brighton Gardening Services | Brighton Landscaping, including its employees and subcontractors, from any claims, damages, or losses arising from the work conducted, except where legally proven to be a direct result of gross negligence.

8. Property & Access

• Clients must ensure clear and safe access to the worksite before we arrive.

• Any obstructions, such as locked gates, parked vehicles, or hazardous materials, that prevent work from being carried out may result in additional charges or rescheduling at our discretion.

9. Health & Safety

• We comply with all applicable UK health and safety regulations.

• Clients must notify us of any known hazards, including but not limited to uneven ground, hidden obstacles, and hazardous plants or chemicals.

10. Complaints & Disputes

• Any concerns must be raised in writing within 48 hours of job completion.

• We will make reasonable efforts to address and resolve complaints, but no refunds will be issued once work has been completed in accordance with the agreed service.

• Any disputes shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By proceeding with our services, you acknowledge and accept these terms. If you have any questions or require clarification, please contact us before booking.