Privacy Policy

Brighton Gardening Services | Brighton Landscaping – Privacy Policy

Effective Date: 01/02/2025

1. Introduction

Brighton Gardening Services | Brighton Landscaping is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following types of personal data:

• Name

• Address

• Email address

• Phone number

• Payment details (processed securely through third-party providers)

• Any other information you provide when making an enquiry or booking a service

3. How We Collect Data

We collect personal data in the following ways:

• Directly from you when you contact us via phone, email, or our website

• When you book a service with us

• Through social media interactions

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our gardening and landscaping services

• To process bookings and payments

• To communicate with you regarding appointments, services, and queries

• To comply with legal obligations

• To improve our services and customer experience

5. Legal Basis for Processing

Under GDPR, we rely on the following legal bases for processing your personal data:

• Contractual necessity: To fulfil our agreement with you when you book a service

• Legitimate interests: To manage and improve our business operations

• Legal compliance: To meet legal and regulatory requirements

6. Data Sharing

We do not sell or share your personal data with third parties except in the following cases:

• When required to process payments securely via a third-party payment provider

• When legally required by government authorities or law enforcement agencies

• If necessary, to protect our legal rights

7. Data Retention

We retain personal data only for as long as necessary to fulfil our services and legal obligations. Typically, we keep records for up to six years for accounting and legal purposes. After this period, data is securely deleted or anonymised.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure storage, encryption, and access controls.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• The right to access the personal data we hold about you

• The right to request correction of inaccurate or incomplete data

• The right to request deletion of your personal data (subject to legal obligations)

• The right to restrict processing of your data under certain conditions

• The right to object to processing based on legitimate interests

• The right to data portability, allowing you to obtain and reuse your data

• The right to withdraw consent where processing is based on consent

10. Exercising Your Rights

To exercise any of your rights, please contact us at:

01273 005452

We will respond to requests within one month in accordance with GDPR requirements.

11. Cookies and Website Tracking

Our website may use cookies to improve user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We recommend reviewing this policy periodically.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

01273 005452

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

By using our services, you acknowledge and agree to the terms of this Privacy Policy.